William Penn Life, 2010 (45. évfolyam, 1-12. szám)
2010-02-01 / 2. szám
A new face is introduced to a great organization by Doug Miller Executive Assistant to the National President The William Penn Association has a long and great history. I feel honored to be joining such an outstanding organization as we celebrate our 124th year of serving our membership. My involvement with the WPA started in April 2009 as my former company, Customer Care Specialists (CCS), performed a number of projects for the WPA's National Officers and Board of Directors. I'd like to tell you a little about myself. I'm a lifelong Pittsburgher, married for 32 years with a beautiful wife, Debbie, and two great grown children, Ashlee, 26, and Derek, 23.1 graduated from Bethany College in West Virginia with a Communications degree in 1977 and earned my MBA from the University of Pittsburgh in 1987.1 started my career selling computer and office automation equipment and then worked as an internal consultant for Aluminum Company of America and an external consultant for Price Waterhouse. Following that, I was in leadership positions for several high-technology computer service organizations before founding CCS. The work that CCS performed for the Association has been directed at strengthening the WPA's sales and marketing organization. As the Executive Assistant to the National President, my initial focus will remain on sales and marketing. The fraternal industry has evolved over the years, however, the "member and customer focus" of the William Penn will never change. It is critical that, as an organization, we understand and support the needs of our members. To that end, we are taking a fresh look at how our support is delivered to our members and agents alike. In late December, we announced the promotion of Barbara Tew to the position of Sales Coordinator. In her position, Barbi will serve as the focal point for both our agents and members in coordinating the services of the WPA. Barbi and I will ensure that any questions, issues and concerns you have are handled in an efficient, timely and professional manner. During my first two weeks, I've sent several notes to the agents in the field. A common theme of those notes has been: how can the Home Office better serve our agents? I want to make that same request to all of our members—what can we do as an organization to deliver higher levels of service and support every day? Over the months and years to come, we will challenge ourselves, and we would like you to challenge us to make the WPA the best that we can be. I look forward to working with the officers and other team members of the WPA to accomplish this goal. Continual improvement is a theme that a number of businesses talk about. At the WPA, we want our actions to speak louder than words. As I told our agents in my first letter: "You will be the judge of whether we succeed or fail." As members of the WPA, you more than anyone, will be our judge. We would like you to be straight with us about how we are doing and more importantly, what we can do to serve your needs. I'm not naive enough to think that changes will occur overnight, DOUG MILLER WPA’s new Executive Assistant to the National President but to ensure that we will be a relevant, vibrant and a successful association for the next hundred years, we need to listen to our members and ensure that we deliver products and services that meet your needs. Our goal is to deliver insurance and annuity products that make sense and that add value, to provide membership benefits that reward you for being a part of the WPA, and to ensure you are proud to refer or sell to your relatives, friends and neighbors. My 95-year-old mother always tells me, "Rome wasn't built in a day" (nor was Budapest), but I know that the Romans and the Magyars had a plan, laid a foundation and then developed cultures which are still admired today .With your help and support, the William Penn Association will build on that strong and lasting foundation for our next hundred years. |wpl| 4 William Penn Life, February 2010
